The following compliance documents are available for Australian customers. Click on any document to view or download the PDF file.
| Document Name | View Document |
|---|---|
| Acceptable Use Policy - Residential and Small Business | View PDF |
| Complaint Handling Policy - Residential and Small Business | View PDF |
| Family and Domestic Violence Policy - Residential and Small Business | View PDF |
| Financial Hardship Policy - Residential and Small Business | View PDF |
| Major Outage Policy - Residential and Small Business | View PDF |
| Our Customer Terms - Residential and Small Business | View PDF |
| Payments Assistance Policy - Residential and Small Business | View PDF |
| Payments Assistance Policy Summary - Residential and Small Business | View PDF |
| Privacy Policy - Residential and Small Business | View PDF |
| Regulatory Compliance Statement - Residential and Small Business | View PDF |